After the worst of the pandemic petered out in 2022, I made a prediction (and recommendation) that more small businesses would start using ERP. With the acceleration and reliance on technology, plus the need for improved visibility and agility within business, it just made sense.
As we begin a new year, I’m sure many readers will be looking into what technology investments to make for the coming year – or they may want to take advantage of some handy tax deductions before time runs out (more on this below).
Why you should be looking to invest in your ERP in 2023
In Australia, we’re in the middle of a financial storm – with potentially more to come. Interest rates have risen rapidly, the possibility of a recession for the US is close, and global supply chains have still not recovered fully. And while there is an argument to be made for battening down the hatches, so to say, there are opportunities for forward-thinking businesses that are keen to take them.
Future uncertainty will be making consumers more reluctant to shop at higher prices, but businesses – of all price points – should be observing the 80/20 rule and making sure that their top 20% of customers stay with them.
And to do this, businesses should be investing in systems that make their consumers want to continually choose them over their competitors.
5 most beneficial features of Jiwa for small businesses
Jiwa provides your business with all the features needed to improve your relationships with customers, get more visibility, and understand what’s coming on the horizon.
I’ve found that the Jiwa features you’ll find most valuable are the:
1. Enterprise search
Enterprise search allows you to search your entire database without having an expert to write a query for you.
Businesses are made up of tonnes of information and searching for the right data can be difficult and time-consuming when you’re not sure what you’re looking for – but enterprise search takes the difficulties of this away and makes collecting information quick and easy.
Your customers are incredibly valuable to your business, and in the midst of increased competition, supply chain delays, and higher prices, a well-placed email could be what keeps them with you.
Jiwa’s CRM and Contacts Management will make it easy to keep track of your customers and their interactions with you, predict sales potential, and keep them up to date with stock levels.
3. Seeing your customer from a 360-degree view
When it’s vital to have as much information as possible, this feature plays a crucial part in helping you understand more about your customers and predict their buying patterns.
You can use your data about each of your customers and to make predictions on their value to you, their probability to churn, the potential to win an opportunity with them, and much more. These insights will be able to guide your interactions and make sure that your customers stay loyal.
4. MS Excel Interaction
Use Jiwa’s inbuilt tools to export your data to Excel, cleanse, enrich and re-import to keep your data tidy and constantly up to date.
5. ACSISS Connect
Another feature that we spoke about recently is the ability to automate your bank feeds through Jiwa. With most ERPs not offering a way to connect your bank feed to your ERP, this makes Jiwa a standout amongst competitors. You can save hours of time and avoid manual errors with ACSISS Connect.
Future-proofing your business with the right technology
Now is the best time to start utilising your ERP more. If you’re interested in learning more about how Jiwa could benefit you, you can read more on the external data sources you could be connecting to your ERP.
And if you have any questions, you can contact our team today to discuss how we can help you. To make sure you’re making the most out of your Jiwa investment, we recommend that you join our Support Club.
Our Support Club gives you 40% off our hourly consulting rate, free upskilling videos and training, and monthly blog updates – all to help leverage the very best from API connectivity with your Jiwa solution to further improve your capabilities.